What is COD reconciliation?
Matching the cash collected on cash-on-delivery orders against the orders that were actually delivered, through every hand it passes — rider, store, company, bank. Done by hand it usually happens weekly or monthly, from memory and photos of notes; Commerce OS does it at each handover.
How do riders record cash they collect?
In the rider app, at the doorstep, against the order. When the rider hands cash to the store, the store accepts it on screen; when the store deposits it, that handover is recorded too. Each step carries the actor, amount and timestamp.
What happens when cash doesn't match?
The shortfall is flagged the same day, with the rider, the orders involved and the timestamp — not discovered at month end. The nightly reconciliation also flags cash that doesn't match the order value.
Does it work if a 3PL collects the COD?
Orders handed to a 3PL or hyperlocal partner are tracked through the same states as your own riders' orders, so every COD order — whoever delivers it — shows up in the same order list and MIS. Ask in the walkthrough how your partner's remittance file fits in.
Can customers switch from COD to prepaid?
The storefront includes a one-click COD rescue that lets a customer pay online instead — fewer cash drops to reconcile in the first place.
Does it replace our accounting software?
No. It produces the operational money trail and the reconciliation your CA needs, and GST invoices and credit notes at the event. Your accounting system stays the ledger of record.
