Commerce OS / Delivery operations
Delivery management

From order to a rider's manifest in under a minute.

Pick lists, route planning on real road distance, a rider app in Hindi and Hinglish, and handoff to a 3PL — for D2C brands delivering with their own fleet, a partner, or a mix by pincode. Built into the platform, or connected to an existing Shopify or WooCommerce store.

The problem

A checkout ends where the hard part begins.

Routes built by handStops copied into Maps each morning. No distance record, so no honest basis to pay per kilometre or to check a partner's bill.
Orders you can't fulfilA pincode you don't serve, a slot you never offered, a day you don't run — found out after the customer has paid.
A morning of copy-pasteOrders moved between the cart, a spreadsheet and WhatsApp before a single parcel is picked.
The flow

Pick, route, dispatch — one screen at a time.

  1. Pick list, not a spreadsheetSelected orders roll up into one quantity-first list — what to pull off the shelf, in the size it ships in. Stickers and pick slips print from the same orders.
  2. Route on real roadsChoose the orders, check the sequence, say who takes it and where the trip ends. Every trip gets a recorded distance.
  3. Shifts planned aheadEach rider's shift sits ready with its orders, cash exposure and instructions until they turn up.
  4. Own riders or a partnerYour riders get the trip in their app; partner orders are handed over by API and tracked through the same states.
  5. Delivered and settledDoorstep capture confirms the drop, fixes the address for next time and records COD — straight into the money trail.
Route planning screen — orders sequenced into a trip on real road distance
Route planning — from a live deployment
The rider app

Built for a phone in one hand.

Rider app in Hinglish — trip stops, store instructions and the last leg of the route
Courier app

English, Hinglish or Hindi

Whatever your riders read fastest, with thumb-sized targets and nothing to decode.

The store's instructions first

Notes from the store sit at the top of the trip; the last leg to each door is spelled out.

COD at the doorstep

Cash is marked against the order when it's collected, so custody starts at the door — see COD reconciliation.

Numbers ops can run on

SLAs, rider economics and cost per delivery on the MIS, grouped by day, rider, area or PIN.

Questions

What people ask before a walkthrough.

Can we use our own riders and a 3PL at the same time?

Yes. Assign by pincode — your own riders where you run a fleet, a delivery or hyperlocal partner over an API everywhere else. Both kinds of order move through the same states and show up on the same MIS.

How does route planning work?

Choose the orders, check the sequence, pick the rider and where the trip ends. Stops are sequenced on real road distance, so there's a recorded distance for every trip — an honest basis for per-kilometre rider pay or for checking a partner's bill.

What does the rider app look like?

A phone app in English, Hinglish or Hindi, built for one-handed use — thumb-sized targets, the store's instructions at the top and the trip's last leg spelled out. Riders record delivery and COD collection at the doorstep.

How fast does an order reach a rider?

Under a minute from the last order of a cut-off to a sequenced, assigned rider manifest — the pick list, stickers and trip sheet are generated from the same orders.

Does it stop orders we can't deliver?

Yes. The storefront checks serviceability by PIN before the customer adds anything to the cart, so you don't take orders for a pincode, slot or day you don't run.

What about wrong addresses?

Addresses resolve to a map pin while the customer types, and the rider's doorstep capture fixes the location for the next order — fewer failed drops and re-attempts.

The rest of the layer
Talk to us

Your store, set up free. Start with your number.

Start free.
We set it up.

Leave your number and we'll take it from there — your store, your catalogue, your delivery setup, done by our team.

  • We set up your store and move your catalogue — no charge
  • Free up to 100 orders a month, then ₹6–₹10 per order
  • Want to see it first? A walkthrough on your own products
  • No plugins to buy, no developer, no lock-in
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