Commerce OS / Answers / Add UPI payments to an online store
Answers · India · 2026

How to add UPI payments to an online store

Gateway, KYC, settlement, and the one setting that protects your money.

Short answer: Open a merchant account with a payment gateway such as Razorpay, Cashfree or Paytm, complete KYC with your PAN, bank account and business proof, and connect it to your store. Buyers then pay by UPI, cards, net banking and wallets at checkout and the gateway settles to your bank, usually the next working day. On D2 Commerce OS you connect your own gateway on the Free plan, so the money never passes through anyone else.

What the gateway needs from you

PAN, a bank account in the business name or your name for a proprietorship, and a business proof such as GST registration, Udyam registration or a shop licence. Approval usually takes a few days. A website with contact, privacy and refund pages helps the review.

How settlement works

The gateway collects the payment, deducts its fee, and settles the balance to your bank on its cycle, commonly the next working day. UPI is usually the cheapest method for you to accept; check the gateway's rate card for each method. Refunds go back through the same gateway.

Why your own gateway matters

Some store builders route payments through their own account and pay you later, sometimes with a commission on top. With your own gateway the payout, the statement and the dispute process are yours. D2 Commerce OS charges 0% commission and supports Razorpay, Cashfree and Paytm on Free, with other major gateways connected by the team on Brand.

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Questions

Common questions.

How do I add UPI payments to my online store?

Open a merchant account with Razorpay, Cashfree or Paytm, complete KYC, and connect it to the store. On D2 Commerce OS this is a setting on the Free plan.

Do I need GST to open a payment gateway account?

Not always. Gateways accept other business proofs such as Udyam registration for small sellers; check the gateway's KYC list.

When does the money reach my bank?

Usually the next working day after the payment, on the gateway's settlement cycle, less its fee.

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