Commerce OS / Answers / Ship orders from an online store
Answers · India · 2026

How to ship orders from an online store in India

Aggregator, direct courier, India Post or your own riders: what each is for.

Short answer: Start with a courier aggregator such as Shiprocket: one account, many couriers, COD collection, labels and tracking from the first order. Move to direct courier contracts once you ship a few hundred parcels a month and can negotiate rates. Use India Post for remote pincodes and your own riders for same-day delivery in your city. On D2 Commerce OS Shiprocket is connected on every plan and own-rider delivery is on Brand.

Courier aggregators

Shiprocket and similar services give you Delhivery, Blue Dart, DTDC, Xpressbees, Ekart and others behind one account, with COD collection, pickup from your address and tracking pages for buyers. Charges are per parcel by weight slab and zone, with no minimum volume. This is the right start for almost every new store.

Direct courier accounts and India Post

At a few hundred parcels a month a direct account with Delhivery or another courier can get you better rates and a dedicated pickup. India Post reaches pincodes that private couriers do not, at low cost, with slower transit. Many stores use both: aggregator for most orders, India Post for the rest.

Your own riders for local delivery

If most buyers are in your city, same-day delivery by your own rider beats any courier on cost and experience. You need a rider app that gives the rider the route and lets them mark delivered, collect COD and take a photo. D2 Commerce OS includes an own-rider delivery app on the Brand plan.

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Questions

Common questions.

How do I ship orders from my online store in India?

Start with a courier aggregator such as Shiprocket for COD collection, labels and tracking from day one. Add direct courier accounts at higher volume, India Post for remote pincodes, and your own riders for local same-day delivery.

What does shipping cost per parcel?

Charges are by weight slab and zone; a parcel within your city costs far less than one across the country. Check the aggregator's rate card for your typical weight.

Can I deliver with my own riders?

Yes. D2 Commerce OS includes a rider app on the Brand plan for same-day delivery in your city, with COD collection and proof of delivery.

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